Help Centre2021-10-06T10:25:04+00:00

6med Help Centre

Do you have any doubts? Here are the answers!

Bookings

In general, absolutely! If it’s more than 14 days before the course it’s free!

If it’s 14 days or less before the course we’ll be happy to offer you a voucher to rebook on another course 🙂 

We can’t change anything within 3 working days of the course date unfortunately – because we’ve already done all the prep for you being there by then!

To request a date change just fill in the form here

We’ve run our BMAT, UCAT and Interview courses at a few schools over the years, so we can definitely help!

The prices for schools are basically the same as they are for normal students, although of course, schools can get VAT refunds, so would effectively save 20%. 

If you’d like us to get in touch about running a course in your school please fill in the form here (if you’re a student, you’ll need to talk to a teacher and ask them to fill in the form, as we can’t use details which are passed on to us by another person – it’s a data protection thing).

Check out more information on our school courses page here!

 

You can transfer registration to someone else up until the day before the course – so if you can’t make it to the session but know someone who can then let us know here

When you book a course with us, our system should automatically send an order confirmation email to the billing email address (not the student email address). If you can’t find your order confirmation email, please first wait a few minutes and then check your junk inbox because sometimes our emails can end up in there.

If you still can’t find the order confirmation, then either something weird happened on our email server, or you might have made a typo when entering the email address (over the past 5 years, we’ve found that both these scenarios are equally common). If that’s the case just fill in your details here, and we’ll get back to you to confirm everything’s okay! 

Last minute bookings…

If you’ve booked a course last-minute and are having issues finding the confirmation email, then please don’t worry. Just email us at [email protected] and we will give you the details you need provided you can show it was you who made the booking!

You’ll be taught by an instructor (or two!) from our instructor team, who have been hand-picked from a pool of hundreds of applicants from the top medical schools. Each will have had extensive teaching experience and high-scorers themselves in the UCAT or the BMAT.

More importantly, all our instructors know their stuff, are fun and friendly, and will be skilled at working the class interactively – making the whole process painless and much more enjoyable.

Crash Course instructions are scheduled to be emailed out the week before and the day before your course date. Make sure to keep an eye on your spam and junk folders in case the emails end up there. Please note that course instructions are sent to the billing email address.

If you still haven’t received your course instructions, please get in touch with us at [email protected] or complete the following form.

Yes!

At 6med, we’re 100% committed to our goal of widening access to Medicine by levelling the playing field that’s been warped by corporations charging extortionate fees for their courses, and by “elite” schools giving their students help that others couldn’t even dream of.

We don’t want money to be a barrier to entry into Medicine, and while we’ve priced our courses significantly lower than our competitors, we understand that the price might still be too high for some students. That’s why we offer an unlimited number of bursaries to students for whom entry into Medicine is a realistic prospect but who, for whatever reason, would find it difficult to attend our courses on financial grounds. 

Check out more information on our bursaries page here!

All the information you need is on this page of our website! 

Please note – the application form will be switched off on September 24th 2021 and applications will not be accepted after this date.

It can take upto 2 weeks to hear back from us regarding the success of your bursary application, particularly at busy times of year. We suggest you apply early, as we try to work as quickly as possible, but we can’t rush applications even if it is very close to your test date. 

If you haven’t heard from us after this time it would be a good idea to check your spam or junk folders as sometimes emails can end up there! 

If you still can’t find an email from us (and it’s been more than 2 weeks since you applied) you can fill in the form here to request a progress update. Please note: if you request a progress update less than 2 weeks after your application was submitted we won’t be able to respond and it slows down the whole process!

We try and give everyone as much time as possible to apply for one of our courses or bursaries, however planning and running the courses takes some time and we also have our own work at medical school to think about! 

For this reason, we close applications for bursaries at the start of September every year, as if we left it later than this we might not get time to process all of them with enough time left before your UCAT or BMAT. The deadline in 2021 is Friday the 24th – we can’t accept any bursary applications after this date.

Check out more information on our bursaries page here!

All bursary applications are reviewed on a case by case basis. Please see here for more information about who is eligible.

We will book you onto the relevant Crash Courses, so you should receive a couple of emails containing links to download your ebooks and invitations to our online course. As for your BMAT/UCAT Ninja subscription (if applicable), if you didn’t already have an account, you will be emailed login details within 24 hours, if you did have an account that account will be simply upgraded – again this can take up to 24 hours.

Please make sure to check your spam and junk folders as sometimes our emails end up there by accident!

Crash Course FAQs

Glad you asked! We certainly think it is, though our opinion is probably slightly biased. 

If you want a more impartial opinion, we can tell you that we give a feedback form to students at the end of each course, and in 3 years of teaching BMAT, every single student has answered ‘Yes’ to the question ‘Would you be inclined to recommend the course to a friend?’ We’ve also got a tonne of reviews that you can read on our reviews page. 

Check out more information on our crash courses page here!

We do not have any details at the moment.

You’ll be given your course instructor’s details before the course in case you have any ‘on-the-day’ enquries, eg. if you’re lost or you’re going to be late.

Our instructors are all busy medical students though, so please contact us with any general enquiries you have!

The discount codes are generated automatically or given to you on the day of the course in your Crash Course book, and unfortunately cannot be sent out prior to the course.

The short answer – no.

The long answer – you have very little to lose, and a lot to gain by attending. Our courses have been incredibly helpful for a large number of students in the past few years, and that’s because we know exactly where people fall down and make mistakes in the UCAT. Importantly, we’ve done all the hard work of comparing and creating the best strategies using a wide array of resources so that you don’t have to. Just so you know, all our content is continuously peer-reviewed and updated every year. You won’t go away with a guaranteed high score in the bag, but you will absolutely go home much better prepared, equipped with a new set of effective strategies, and more confident. You can trust that we know what we’re doing. 

As an example, for our UCAT course leaders, all of us have received high scores on the UCAT (725+), been extensively trained to teach UCAT, and have a passion for teaching. 

Check out more information on our crash courses page here!

You should have received an instruction email about a week before the course, which includes all of the instructions for when and where you need to go – it’s often worth checking your junk or spam filters just in case it’s landed there. The email also has the mobile numbers of your instructor/s and you can get in touch with them directly if you’re not sure how to get there on the day. 

If you’re really stuck on the day – or if you’ve booked less than 3 working days before the course – please ‘request course instructions’ here and we’ll get back to you as soon as we can.

Check out more information on our crash courses page here!

Interview Prep

The practice of medicine is often described as both a science and an art, where knowledge from fields of biology is applied in an approach based on ethics and human values. A cornerstone of this approach is empathy, which is the ability to understand the feelings of another, imagining what it might be like to experience what that person is feeling. Simply put, being empathetic is to see the world in someone else’s eyes or to be in someone else’s shoes.

As a doctor, being empathetic can improve your practice in several ways. By seeing a process (such as rehabilitating from an injury) from the perspective of the patient, the doctor can reveal ways to improve care, which they had only considered from the perspective of the physician (for example, the patient would like to understand the reason behind having to take a whole course of antibiotics instead of finishing when symptoms cease but they don’t feel comfortable asking).

Furthermore, by being empathetic, the doctor can have better understanding of a patient’s concerns and expectations. For example, a patient that wants to lose weight may be concerned after hearing that the steroid treatment they are having may make them put on weight. By understanding this and attempting to share these feelings, the doctor can then consider a different treatment that will lead to greater patient satisfaction.

In order to show empathy, you must first actively listen to a patient. This involves not only open body language that conveys you are interested in what the person has to say, but also expressing your understanding by paraphrasing what the patient has said and saying it back to them. An easy way to do this is to summarise what the patient has said every few minutes. To help understand what the patient is feeling, you can attempt to relate to them. However, it will not always be appropriate to share your own experience, as you must first and foremost be a listener.

It is unreasonable to be expected to be able to relate to every circumstance a patient is in. In scenarios where you do feel that you struggle to imagine what a patient is going through, it can be helpful to not withhold this. For example, in this circumstance, you could say ‘From what you’ve said it sounds like you are experiencing a lot of grief/sadness/uncertainty/etc., I can’t begin to imagine what you are going through’. In these situations, the doctor may wish to seek advice from a senior member of staff. As a prospective medical student, you can develop your empathy and communication skills by undertaking more healthcare experience, be it shadowing a member of the multidisciplinary team on the ward or volunteering at a Hospice. 

It’s important not to feel disheartened if you struggle to be empathetic in some situations. Practice applying the framework in the above mock answer in order to begin to put yourself in someone else’s shoes. Remember not to neglect this ‘art’ of medicine, as it can be just as necessary as the scientific knowledge. 

“You are a GP talking to a patient in your surgery who is anxiously awaiting test results for a condition they are concerned they might have. How would you approach the situation?”

When asked a question like this in a medical school interview, you may want to consider the following points:

  • Listen to the patient. Understand what the patient is specifically concerned about, it may be they are worried about how their condition will affect their ability to work, to take part in the hobbies they enjoy, or they are worried they will be a burden to those around them.
  • Understand the patient’s expectations. Do they think it is likely that they will be diagnosed? How do they think life would be different for them with this condition?
  • By understanding the patient’s perspective, you might be able to relate to them. Has a similar circumstance happened to you or a family member/friend? If so, consider what you were feeling at the time. What emotions did you have? What was important for you to know?
  • Paraphrase back to the patient what they have said to show you have taken on board what they have conveyed. Express what you understand to be what they are feeling, identifying their concerns. Show that you know what the patient’s expectations are. If the patient’s expectations are in anyway wrong, you will need to address this. 

Medical School Interview

Writing a personal statement is one of the most daunting bits of the application process because it’s nothing like anything you’ve done before! 

To help with this we offer a personal statement feedback service which you can find all the instructions and booking details for here. We’ll get feedback back to you in 3-5 days.

We know that essay writing can be a bit of a shock – particularly if you’re only doing science-y A-levels! 

We’re happy to give feedback on your BMAT section 3 essay (or any other medical essay for that matter!) – this is all via our essay marking service which you can book here. We’ll get feedback back to you in 3-5 days. 

You can also find a range of example essays to help you figure out what you might like to write about, right here on the help centre! 

We get contacted by a lot of access to medicine societies every year! We’re always really pleased to hear about other people trying to achieve the same aims we have and prevent money being a barrier to entry onto medical degrees.

In the interests of fairness, with so many societies and events looking for sponsorship, we made the decision to only reinvest in our own bursary funds and charitable initiatives and make sure that anyone who needs to can access our resources and courses. 

We didn’t plan to offer any private tuition initially, on the grounds that it would go against our company ethos of levelling the playing field and removing the question of money from the applications process. However, we were contacted by several students over the year who felt they learn best in a one-to-one setting, and so we’ve partnered up with a company who offer a private coaching option.

Our standard rate for private tuition is about £125/hour (or £95/hour if done over Skype), which is admittedly pretty steep. There’s nothing that we cover in our private sessions that isn’t already covered in the one-day Crash Course, so the only students that tend to find benefit in our private sessions are the ones who, for whatever reason, find it significantly harder to teach the content to themselves.  

What we always suggest is for students to attend our course, study the material in depth themselves afterwards, and if they’re still struggling, then we’re happy to provide the additional help. If you’re interested, please contact us here and we’ll try and work something out with you. 

Consent is a crucial theme in modern day practice. Put simply, for a patient to consent to treatment they must give permission before they receive any type of medical treatment, test or examination [1]. Guidance for consent has been informed by high profile legal cases. One prominent example is the case at Bellshill Maternity Hospital, where a diabetic lady who was not aware of all the potential risks of a natural birth, had a complication in pregnancy that led to her baby being deprived of oxygen for a short duration, causing brain damage [2].

There are three key ideas that underpin the notion of consent. The patient’s consent must be voluntary, meaning the decision to give or not to give consent is made by the patient. The patient must be informed, where they are presented with relevant information to make the decision. Finally, the patient must have capacity- the ability to understand the information given to them and use it to make a decision.

For a patient’s consent to be voluntary, the doctor must not make the decision for them. So, even if the doctor does not agree with the patient’s wishes, as long as the patient is informed and has capacity, the doctor must respect the wishes of the patient even if they feel it’s unwise. This idea is relevant in circumstances such as when a Jehovah’s Witness refuses a blood transfusion.

It is the responsibility of the doctor to ensure the patient is informed with what they want to and need to know about their treatment. This usually entails telling the patient about the treatment options open to them, the nature of the risks associated with each treatment and what might happen if they do not accept any treatment. In order to do this to the appropriate standard, the doctor must give information in a balance way, avoiding bias. It is also important for the doctor to convey information in a way that the patient finds it easy to understand. For example, when communicating concepts such as risk associated to a treatment, some patients may want a risk in percentage to help them make a decision.

It’s worth noting that everyone is presumed to have capacity to make decisions unless it can be proved that they do not. When assessing the capacity of a patient, the doctor must determine if they have an impairment affecting the function of their mind. If they do, the physician must consider if the impairment if sufficient enough for the patient to lack capacity [3]. In other words, have they understood the information, can they retain it, weigh up the pros and cons and then communicate their decision. The patient must be able to do all of these.

The format of consent will vary depending on the patient and the treatment. Signed, written consent from patient is necessary if a treatment involves a significant risk. A prime example of this would be an operation [4]. In other situations (such as administering an injection) verbal sufficient is suitable. However, a signed consent form will never be proof that you have given the patient all the information they need to make an informed decision. It is therefore necessary to record discussions of treatments.

Involving patients in discussions about their care should always be done as much as possible, even when the patient is a child/young adult and not an adult. A young person’s ability to make decisions will depend on their ability to understand and weigh up treatment options rather than their exact age. As such, a fourteen year old may have capacity to make a decision. At sixteen, a person is presumed to have capacity to make decisions about their treatment [5].

Adhering to guidelines on consent is a cornerstone of good practice as a doctor. Treatments and the demands of patients may change, but putting the patient at the heart of the decision making process and ensuring they have the information needed to do this will not.

 

1. http://www.nhs.uk/Conditions/Consent-to-treatment/Pages/Introduction.aspx
2. https://www.supremecourt.uk/decided-cases/docs/UKSC_2013_0136_PressSummary.pdf
3. https://www.bma.org.uk/advice/employment/ethics/consent/consent-tool-kit/5-assessment-of-competence
4. http://www.gmc-uk.org/guidance/29457.asp
5. https://www.bma.org.uk/advice/employment/ethics/children-and-young-people/children-and-young-peoples-ethics-tool-kit/4-consent-and-refusal 

You can! 

We’ve had a lot of demand to make our crash course book available. So that you can get access to the resources and start your prep as soon as possible, it’s in ebook form, and you can buy it in our shop, here

If you attended the UCAT course, you can find the discount code in the first few pages of your handbook. 

If you attended the BMAT course, you should have been emailed the code automatically within 48 hours – do check your spam or junk folders as they sometimes end up there! If you still can’t find it please ‘report a tech or login issue’ here and we will resend.

If you didn’t already have a Ninja account before making your purchase, your account details will be sent to your billing email address within one working day.

If you already had a Ninja account before making your purchase, your existing account will simply be upgraded. This will happen automatically within one working day and you won’t be sent a new set of login details.

Our emails often end up in your spam/junk folders by mistake so make sure to check there for your details.

Get in touch with us at [email protected] if it has been longer than one working day and you still don’t have access to your account.

 

You can reset your password by using the following link here (you must be logged out of BMAT.Ninja).

Please do get in touch if you need further assistance.

Every BMAT Ninja account includes 12 months subscription after purchase.
Please send us your order receipt and we will let you know if your subscription is expired.

Refunds

As we begin our review work as soon as we can so you get a fast turn around, we can’t give refunds for the Personal Statement or BMAT Essay Review services.

Here you can find more information on the terms and conditions page.

If you’d like a refund and you’ve checked that you’re eligible for one in our Terms and Condition page, just fill in your details here

We usually process refunds in a batch at the end of the week, so please don’t be concerned if you don’t hear back from us instantly. It can then take 3-5 working days for your bank to process the payment, but don’t worry! As long as you requested the refund 14 days before the course, we guarantee that it will be processed and the money will be back in your account within a few working days

More than 14 days before the course…

Our refund policy (stated on all the registration pages) is that we can give you a full refund if you let us know at least 14 days before the course you’re registered to attend. See ‘How do I get a refund?’ to do this.

You will be refunded the value of the Crash Course itself, but not the value of the Workbook as they are an e-resource.

Less than 14 days before the course…

If it’s less than 14 days before the course starts then unfortunately we can’t give a refund because we’ve already done all the prep for the course! All is not lost, however! We can transfer your registration to another student, or change your course date to another course for a £25 admin fee.

If it’s less than 3 working days before the course we’ve already done all the prep for you being there and unfortunately can’t process the amendments in time even if you want to pay the admin fee. 

Here you can find more information on the terms and conditions page.

As access to the service is available immediately upon purchase we are unable to offer refunds on the Crash Course Online, eBooks, Ninjas, Masterclasses, Personal Statement or BMAT Essay Review services or any other online resources. 

Here you can find more information on the terms and conditions page.

Unfortunately, since our Bundle products give instant access to all of our downloadable and online resources, we cannot offer refunds on Bundle purchases.

Technical and General Help

Sometimes the links we put in our personal statement and essay marking services don’t work on some computers – we’re trying to work on this but we can’t really figure out why! 

If you are unable to click the link in the document you’re sent to submit your personal statment and essay for marking then please fill in the form here (select the ‘request an order confirmation/course instructions’ option) and let us know about the issue you’re having. 

If you’ve checked through all of our FAQs and you can’t find the answer to your question, you can get in touch with us with any general enquiries about all things 6med here

Please note that although we do read all comments, queries and ideas sent to the inbox, we can’t guarantee that we’ll be able to reply to them. If your enquiry is about a specific purchase or booking, please use the specific form found on the relevant help page.

 

 

Don’t worry, our e-books can be a little tricky to open so make sure you follow these steps to view them:

1. First, make sure your e-book has downloaded to your device. It should do this automatically when you click the e-book link
2. Our e-books are encrypted so can only be viewed using Adobe Acrobat Reader, not your browser or any other software, if you don’t already have Adobe Acrobat Reader you can download it for free online
3. Once Adobe Acrobat Reader is downloaded, open the software from your desktop
4. In Adobe Acrobat reader click File > Open > then select the e-book file from your downloads folder

You should then be able to view your e-book, if you are still struggling please send a screenshot of your entire screen with the book open in Adobe Acrobat Reader to [email protected] and we can troubleshoot the issue further for you.
If you get stuck, please see this guide.

Remember, because of copyright legislation, we’re not allowed to permit printing of e-books – sorry.

We’re really sorry to hear that your card has been declined- sometimes it happens on online platforms. The first thing you should do is contact your bank- we find that international banks get a bit twitchy when you are trying to make an online payment that’s in a foreign currency.
If your bank solves the issue, or says there’s no issue, please log into your Ninja account and check that your card details on your account are still valid.

6med were proudly awarded the title of “Best Medical Admissions Preparation Company 2020” by Aquisition International at the Business Excellence Awards.

Entrants are nominated by their magazine subscribers, users, social media following, clients and more. Once nomimated, Aquisition International’s judging panel evaluated all nominees for this category.

After careful evaluation and significant research into the nominees, a winner is decided – this was us in 2020!

Yes, absolutely!

If you’d like to upgrade to the Complete Bundle from any other purchase, you can do this. Simply buy the Complete Bundle and let our team know via LiveChat or Email about your purchase, and we will refund you however much you paid for the first item, minus a small £10 administration fee.

Super Sensei Tuition FAQs

If you book All in One Super Sensei tuition, you can flexibly use your hours on the UCAT, PS, BMAT and Interview tuition.

Here you can find more information about Super Sensei Tuition!

Sometimes it takes up to 2 working days for us to assign you one of our best tutors (Usually less), but we appreciate your patience.

Here you can find more information about Super Sensei Tuition!

Your sessions will be delivered online via Skype or Zoom!

You can book your tuition session whenever suits you best, they are completely flexible.

Here you can find more information about Super Sensei Tuition!

We are more than happy to extend your hours sessions.
Please contact us ([email protected]) and let us know how many more hours you want to add to your current tuition, and we will provide you further information.

Here you can find more information about Super Sensei Tuition!

Contact 6med

You can find us on Social as 6medHQ, or just click on the following links:

You can join our Discord and WhatsApp groups as well, to enter a community of aspiring Medics sharing the best tips and tricks for an application!

Follow us and find our latest updates, relevant articles and and a ton of good vibes for your application! 💙

Yes, you can send us a message through WhatsApp! Click here and we’ll be available to chat from Monday – Friday 9AM – 5PM.

Unfortunately, we’re not available on weekends, but you can drop us an email instead at [email protected].

 

Registration for our UCAT PreparationBMAT Preparation and Interview Preparation is now open.

 

Isn’t that exciting?