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6med Help Centre

My ebook won’t open!

Don’t worry, our e-books can be a little tricky to open so make sure you follow these steps to view them:

1. First, make sure your e-book has downloaded to your device. It should do this automatically when you click the e-book link
2. Our e-books are encrypted so can only be viewed using Adobe Acrobat Reader, not your browser or any other software, if you don’t already have Adobe Acrobat Reader you can download it for free online
3. Once Adobe Acrobat Reader is downloaded, open the software from your desktop
4. In Adobe Acrobat reader click File > Open > then select the e-book file from your downloads folder

You should then be able to view your e-book, if you are still struggling please send a screenshot of your entire screen with the book open in Adobe Acrobat Reader to [email protected] and we can troubleshoot the issue further for you.
If you get stuck, please see this guide.

Remember, because of copyright legislation, we’re not allowed to permit printing of e-books – sorry.